KAI is a subcontractor to the North Carolina State University led team for the SHRP 2 Project L02: Establishing Monitoring Programs for Travel Time Reliability. The objective of this project is to develop system designs for programs to monitor travel time reliability and to prepare a guidebook that practitioners and others can use to design, build, operate, and maintain such systems. The data from the monitoring system(s) developed in this project, from both public and private sources, will address, wherever cost-effective, information on the seven sources of non-recurring congestion (traffic incidents, work zones, weather, special events, traffic control devices, fluctuations in demand, and inadequate base capacity). KAI is leading the user needs tasks, which includes interviews with over 30 stakeholders across the United States and abroad, and is preparing the Guidebook for the project.